Last updated: October 22, 2025
Look, we're gonna be straight with you. Privacy matters to us because we've been doing this architecture thing for years, and trust is everything when you're inviting us into your mountain retreat plans. This policy lays out what info we gather, why we need it, and how we keep it safe. No corporate jargon, just the real deal.
When you reach out through our site or give us a ring, we're gonna ask for some basics. Name, email, phone number - the usual stuff so we can actually get back to you. If you're filling out a project inquiry form, we might ask about your site location, budget range, and what kind of mountain home you're dreaming up.
We also automatically collect some technical bits when you visit our website - your IP address, browser type, which pages you checked out, how long you hung around. It's standard web analytics stuff that helps us understand if our site's doing its job.
In short, we collect:
We're not selling your data or doing anything sketchy with it. Here's the deal - we use what you share to actually work with you. Responding to inquiries, sending project proposals, scheduling site visits, that sort of thing.
Sometimes we'll send updates about our recent projects or design insights if you've signed up for that. You can opt out anytime - we won't be offended. We also use analytics to improve our website experience and figure out what kind of content folks find helpful.
Specifically, we use your info to:
We're pretty protective of your info, but there are a few situations where we might share it. If we're bringing in consultants or contractors for your project - structural engineers, landscape architects, that crew - we'll share relevant details so everyone's on the same page. They're bound by similar confidentiality agreements.
We use some third-party services for things like email hosting, website analytics, and cloud storage. These providers have access to certain data but they're contractually obligated to keep it secure and not use it for their own purposes.
If there's a legal requirement - court order, regulatory request, that sort of thing - we'll comply. And if Shadow at Crest ever gets acquired or merged with another firm (not planning on it, but ya never know), your info would transfer to the new entity under the same privacy protections.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work better. Some are essential - they keep you logged into our client portal or remember items in a contact form if you navigate away.
We also use analytics cookies (like Google Analytics) to see how people use our site. Which pages get the most love, where folks drop off, how they found us. It helps us make the site more useful.
Most browsers let you control cookies through settings. You can block 'em or delete 'em, though some parts of our site might not work as smoothly if you do. We're not tracking you across the web or building creepy profiles - we just wanna know if our portfolio page is actually worth visiting.
You've got rights when it comes to your personal info, and we respect that. Under Canadian privacy laws (PIPEDA and BC's privacy regs), here's what you can do:
To exercise any of these rights, just drop us a line at info@shadowatcrest.info or call (604) 555-0123. We'll respond within 30 days.
We take security seriously - probably a bit obsessively, if we're being honest. Our website uses SSL encryption (that little padlock in your browser), so data transmission is secure. Client files and project info are stored on encrypted servers with restricted access.
Our team's trained on data protection, and we've got policies about not sharing client info casually. Physical documents are kept in locked cabinets at our West Vancouver office. We regularly update our software and run security checks.
That said, no system's 100% foolproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects your info, we'll let you know ASAP and work with you to minimize any impact.
We keep your data only as long as needed. Active project files stay accessible during the project and for seven years after completion (that's the legal requirement for architectural records in BC). Marketing communications are kept until you opt out.
Got questions, concerns, or just wanna chat about how we handle your info? We're here for it. Privacy can be confusing, and we'd rather you ask than worry.
Reach us at:
Phone: (604) 555-0123
Email: info@shadowatcrest.info
Address: 1425 Mountain View Drive, West Vancouver, BC V7S 2N4
We'll update this policy from time to time as laws change or our practices evolve. When we do, we'll update the date at the top and notify current clients if the changes are significant.
If you're not satisfied with how we've handled your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd appreciate the chance to make things right first.
Look, we get it - privacy policies can be dense. If you've got questions or just want clarification on something, don't hesitate to reach out. We're pretty approachable, promise.
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